Sunday, 24 February 2013 20:56

Shipping Policy

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When will my order ship?

We usually ship all orders placed before 3 PM EST on the same business day. Sometimes you may expect a slight delay of 1-2 business days. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.The tracking number for every order is automatically emailed after shipping.

Back Order / On Order items

If a product is Back Order or On Order, it is not currently in stock at our warehouses. We have ordered the product from our supplier, but may not have an estimated time of arrival yet. We will update you on the status of your order via email. If the supplier is unable to fulfill an order, it will in turn be cancelled. While we regret cancelling any orders due to inventory shortage, sometimes these circumstances are beyond our control. Therefore, we suggest that you do not order Back Order or On Order items if you need them in a timely manner.

My tracking number is not working. What should I do?

If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.

If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.

If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.

How do I contact the shipping company?

Purolator: 888-744-7123 –
Canada Post: 866-607-6301 –
FedEx: 1-800-GO-FEDEX –


Read 220696 times Last modified on Monday, 25 February 2013 18:20
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