SITE EN (8)
Services and Conditions of Use
By using this website in any manner whatsoever, including by browsing, activating an account with us or making a purchase, you acknowledge that you have read the Terms and agree to abide and be bound by . Dr. ink.ca reserves the right to change these Terms at any time without prior notice to you. We therefore urge you to read them carefully each time you use this website. As part of our service, we agree to share with you all the information and other services that we could possibly offer. You agree to use our services in accordance with all applicable laws and regulations described below. Please note that we use the term "client" to designate you.
Who May Use Our Website
We encourage all person over the age of eighteen to enjoy the Site and we do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
No person under the age of 18 should use the Site. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 18 years of age or older.
Regulations for conducting online
You warrant that you will not use this website for any purpose that is unlawful or prohibited by these Terms. You agree not to use this Site in any manner that could disable, damaged, overloaded, or impaired or interfere use by another person or the approval of use of another user. You can not make a false statement about your identity or the location where you are as a user and you can not obtain or attempt to obtain any materials or information through any means not being available or intentionally provided through this website.
Disclaimer About Links We Offer to Other Sites
We do not control any of the sites that may be linked to from the Site and therefore we are not responsible for the content of any sites that may be linked to the Site. These links are here only as a convenience to you and you access them at your own risk. In addition, we do not expressly endorse any product or service merely by virtue of having a link to their site.
Warranty and liability
PLEASE NOTE THAT ALL CONTENT ON THIS WEB SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" BASIS. DR-INK.CA DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEB SITE OR ANY OTHER INTERNET SITE LINKED TO AND ANY CONTENT ON THIS WEBSITE OR ANY OTHER SITE LINKED TO INCLUDING: THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, AND YOU HEREBY WAIVE ALL SUCH WARRANTIES AS 'ANY CLAIM AGAINST DR-INK.CA THEREIN, INCLUDING ANY CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT DR-INK.CA DO NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE UNINTERRUPTED OR THAT THIS WEBSITE OR THE SERVER THAT MAKES ACCESS DO NOT CONTAIN ERRORS, DEFECT, DEFECTS OR OMISSIONS OF DESIGN, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DR-INK.CA DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM U.S. OR THROUGH THIS SITE. DR-INK.CA MAKES NO REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF CANADA.
Limitation of Liability
DR-INK.CA, ITS DIRECTORS, OFFICERS AND EMPLOYEES, ITS AFFILIATES, SUCCESSORS OR ASSIGNS AND OTHER REPRESENTATIVES SHALL IN NO EVENT BE LIABLE TO YOU OR ANY OTHER PERSON UNDER ANY THEORY THAT EITHER OF LIABILITY, INCLUDING ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE - ACTIVE, PASSIVE OR IMPLIED) OF PRODUCT LIABILITY OR STRICT LIABILITY, FOR ANY (INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THIS WEBSITE OR ITS CONTENT OR RELATING TO, EVEN IF DR- INK.CA OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE AND ITS CONTENT, OR CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. IF ANY PART OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON WHATSOEVER, THE LIABILITY OF DR-INK.CA LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($ 100) TOTAL. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES IN SUCH CASES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Within the limits of available stocks. Prices, conditions and visuals are indicative and may be modified at any time. Trademarks and printer models quoted remain the sole property of their respective owners and are shown only for the sole purpose of informing you of the compatibility of our products. DR-INK.CA is in no way associated with major printer manufacturers and products are called generic in any way approved by them. Trademarks, trade names, product names and logos not owned by DR-INK.CA and mentioned on this website may be trademarks or registered trademarks of other entities.
When will my order ship?
We usually ship all orders placed before 3 PM EST on the same business day. Sometimes you may expect a slight delay of 1-2 business days. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.The tracking number for every order is automatically emailed after shipping.
Back Order / On Order items
If a product is Back Order or On Order, it is not currently in stock at our warehouses. We have ordered the product from our supplier, but may not have an estimated time of arrival yet. We will update you on the status of your order via email. If the supplier is unable to fulfill an order, it will in turn be cancelled. While we regret cancelling any orders due to inventory shortage, sometimes these circumstances are beyond our control. Therefore, we suggest that you do not order Back Order or On Order items if you need them in a timely manner.
My tracking number is not working. What should I do?
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.
If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.
If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.
How do I contact the shipping company?
Purolator: 888-744-7123 – www.purolator.com
Canada Post: 866-607-6301 – www.canadapost.ca
FedEx: 1-800-GO-FEDEX – www.fedex.com
YOU HAVE COME TO THE RIGHT PLACE !
Welcome to dr-ink.ca - a top supplier of discount inkjet cartridges , toner cartridges for nearly every model of inkjet and laser printer on the market today. We offer a complete line of printer inkjet cartridges, ink refills, toner cartridges, toner refills , reset chips at a fraction of the cost offered by the original manufacturers.
The high quality of our ink and toner cartridges makes us the best source for all your printing needs. With dr-ink.ca, you can shop online for inkjet cartridges, toner cartridges or refilling accessories like bulk toner, bulk ink, smart chip knowing you'll receive top-notch products that print to the highest performance and quality standards possible.
Inkjet and Toner Refill Kits: With inkjet refill kits and toner refill kits you can refill your own empty printer cartridge and save up to 90% off the OEM cartridge cost. Refill kits are do-it-yourself type products that come with printer ink or printer toner , reset chip and refill tools.
Compatible and Remanufactured Cartridges: For those, who are looking for low cost ready-to-use printer cartridges we have large selection of compatible and professionally remanufactured printer cartridges. These cartridges offer up to 80% off the OEM cartridge cost.
We also provide customer service and support that leaves our competition in the dust by making your shopping experience quick, easy and stress-free because we offer a 100% satisfaction guarantee on all products we sell. We offer high quality toners and ink cartridges for almost all printers and brands : Apple - Brother - Canon - Compaq - Dell - Epson - HP - Kodak - Konica Minolta - Kyocera Mita - Lexmark - Oki - Panasonic - Ricoh - Samsung - Xerox
All our products are backed by a warranty exchange for a period of one full year. Problems occur from time to time and we want to assure you that appropriate action will be taken to replace the cartridge with one that works properly.
PRODUCTS NOT OPEN
Cartridges, refill kits unopened may be returned within 365 days from the date of purchase for a full refund of the purchase price or a credit of the purchase price for an exchange . Please keep in mind that shipping charges are not refundable.
If you are not satisfied with your compatible cartridge or if you find it defective, you can return within 365 days from the date of purchase for a replacement cartridge or a full refund of the price purchase. Please keep in mind that shipping charges are not refundable. Contact us at (514) 962-9855 Wed to Sat: 10am - 5pm Thu - Fri 10H - 21H to organize a replacement or return.
Shipping is not refundable except in cases where there is an error in packaging. The following statement applies to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less $ 8.95 for shipping if their order total is returned to a refund.
Customers returning items can expect to be refunded by the same method they used to pay, in the space of 7-15 working days from the date we receive the return.
If you ordered the wrong product or if you purchased a new printer and the product you previously bought does not fit with your new printer, then you can exchange the product as long as it is sealed and falls in our return policy for one year. If the box has been damaged, broken or open any sealed, we can not accept this product for an exchange.
If you want to return any of our products for an exchange or for a refund, please send them to the address below. Be sure to fill out the form referenced here and write your order number on the outside of the return package. Please indicate on the return form if you would like a refund or exchange for the items you are returning. Refunds are credited back to the payment method we have on file. If you want to exchange your product, we will credit the payment method we have on file and we will place a new order using the same method of payment. A new order number will be issued and an email will be sent to the closure of our day. All returns and exchanges products back to us, are processed, credited or redirected in the space of 7-10 working days.
6245 Metropolitain East
We only accept products that are returned for an exchange or refund for 365 days after purchase. Only products purchased from Dr. Ink.ca can be returned for an exchange and unopened products must be in a sealed condition. Dr. Ink.ca is not responsible for products sent to us and exceeded our warranty period or not ordered from our company. If we receive products that are not eligible for a refund or replacement will be sent to a recycling center. Please be sure to contact us at (514) 962-9855 Wed to Sat: 10am - 5pm Thu - Fri 10H - 21H prior to returning any product.
This policy on the protection of personal information ("Policy") applies to any personal information that dr-ink.ca ("Site Owner") may gather about individuals who use its Web site (the "Site").
Use of Personal Information
Site Owner does collect your personal information for its own database, including to provide you with relevant and personalized services. The information collected by the Site Owner enable it to notify you of updates to the site, offers, advertisements or special events that may interest you. Site Owner also collects information enabling it to assess its performance. For example, certain aggregate information indicating Site Owner the number of visitors that is hosted by the Site and how those visitors use the Site.
Personal information collected is sold, exchanged or transferred to anyone for analysis, commercial or otherwise. Site Owner will not disclose your personal information intentionally to a third party without your consent.
Site Owner may disclose aggregated information (and anonymous) users of the Site. For example, the Site Owner may disclose how frequently the average user visits the Site or the search terms that are used most frequently.
Also note that any information has the Owner of the Site may be transferred due to the sale of company assets, the sale of the company or merger.
Type of personal information collected
Site Owner collects information and your personal unique identifier (such as your name, email address, etc..) When you provide such information in a specific and knowingly. Site Owner may have access to your name, email address and other information to contact you only when you submit comments, raise a problem or when you provide your name or information to contact you to obtain information from the owner of the website, special offers, or participate in contests.
When you visit the Site, the Site server automatically collects your IP address, domain server, the type of browser you use, browser language and time. This information is all anonymous and can not identify you personally. They are, however, for marketing purposes or for improving your experience on the Site. For example, some of this information allows Site Owner to calculate the amounts due to affiliates and information on search terms most used to allow advertisers to provide relevant results.
How personal information is collected
In general, the Site Owner simply ask you to provide your name, address, email address, phone number and similar information to contact you. As noted above, the server automatically collects Site anonymous information such as your IP address and the type of browser you are using.
Site Owner does not use "pixel tags" but uses "cookies" to collect non-personal information. Single work session in accordance with information security is gathered with "cookies".
Links to other sites
Site Owner on site provides links to websites owned by third parties and also provides search results and similar services appearing on Web sites or third-party applications. These other Web sites may use their own "cookies", collect data or solicit personal information. In addition, banners third parties on the Site may collect "cookies" in the process of operation of these banners. Site Owner does not determine and is not responsible for the information collection practices of privacy or content of Web sites or third-party applications.
From time to time, the Site Owner may need to share your information with partners who would offer a contest or other services with the Site Owner. Where appropriate, Site Owner will not provide the required information so that the service or assistance can be offered. If the Site Owner believes to have to share this type of information, it will notify you before we collect. If you do not want the Site Owner sharing your information, you just choose not to use the service or not to participate in the competition in question.
To prevent unauthorized access to personal information and ensure data accuracy and appropriate use of information, Site Owner has established procedures to protect the information it collects and under its control . All data is stored on secure servers, protected by security measures such technology type firewall. Policies on access of staff to customer information are in place and all data is kept strictly confidential.
Given the evolution of data protection, you should still consider any communication that you transmit to Site Owner as non-confidential, and you agree that the Site Owner is not liable in case of information belonging to you would be intercepted and used by an unintended recipient.
How to correct or update your personal information
Changes in Policy
Site Owner may modify the Policy from time to time. These changes will be posted on this page so that you are always informed of the information that the Site Owner collects, how it is used, and the circumstances under which the Site Owner may disclose it. Changes to the Policy will be effective immediately displayed on this page.