When will my order ship?
We usually ship all orders placed before 3 PM EST on the same business day. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.The tracking number for every order is automatically emailed after shipping.
Ships from Canadian warehouse. Most customers receive within 1-2 business day. We ship from 9 different warehouse in canada, Quebec, Ontario and now Calgary AB. Monday through Friday (excluding holidays). For in stock items, orders placed and received in our system before 3:00 p.m. EST usually will be shipped out the same day. Typically, orders placed after 3:00 p.m. EST will be shipped following business day. Orders placed on non business hours (Saturday, Sunday, Holidays and M~F after 6:00 p.m. EST) will be processed the following business day.
Please note that ship dates are estimates and may change depending on the location where the package is heading. Also, the actual delivery date of your order can be impacted by events beyond our control after it leaves our facilities, and dr-ink.ca cannot prevent delivery delays. Tracking information is provided by third party carriers and dr-ink.ca is not responsible for this data.
Back Order / On Order items
If a product is Back Order or On Order, it is not currently in stock at our warehouses. We have ordered the product from our supplier, but may not have an estimated time of arrival yet. We will update you on the status of your order via email. If the supplier is unable to fulfill an order, it will in turn be cancelled. While we regret cancelling any orders due to inventory shortage, sometimes these circumstances are beyond our control. Therefore, we suggest that you do not order Back Order or On Order items if you need them in a timely manner.
My tracking number is not working. What should I do?
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.
If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.
If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.
How do I contact the shipping company?
Purolator: 888-744-7123 – www.purolator.com
Canada Post: 866-607-6301 – www.canadapost.ca
FedEx: 1-800-GO-FEDEX – www.fedex.com